Frequently Asked Questions (FAQ)
Last Updated: 2026/01/29
The policies below apply to purchases made on nexorivp. Please note that policies are subject to change.
Frequently Asked Questions (FAQ)
1. What does Rucheng County Song Qinghua Trading Co., Ltd. sell?
We are an online general merchandise retailer based in Room B387, 4th Floor, Building 8, Xiangyuegan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province, offering a wide variety of daily essentials and popular goods shipped directly to the United States.
2. Where do you ship to?
We currently ship to all 48 U.S. states and territories. Please see the detailed shipping policy below for any service limitations.
3. How can I contact customer service?
For any inquiries, please reach out to us via email at service@nexorivp.com. We aim to respond within 24 hours on business days.
4. How do I place an order?
Simply browse our store, add your desired items to the cart, proceed to checkout, enter your shipping details, and select a payment method to complete your purchase.
5. Can I modify or cancel my order after placement?
Orders are processed quickly. If you need to modify or cancel, please contact us immediately at service@nexorivp.com. We will try our best to assist if the order has not yet entered the fulfillment stage.
6. Is my personal information secure?
Rucheng County Song Qinghua Trading Co., Ltd. uses secure encryption technology to protect your personal and payment information. We do not share your details with unrelated third parties.
7. What are my payment options?
We accept all major credit cards and secure digital payment methods. See the table below for details.
8. When will my order be processed and shipped?
| Order Processing Time | 1 - 2 business days after payment confirmation. |
|---|---|
| Estimated Delivery Time | 12 - 15 business days after shipment. |
| Note: | During major holidays, processing time may be slightly longer. |
9. What is your shipping cost?
We are pleased to offer the following shipping options:
| Shipping Destination | Service & Cost |
|---|---|
| Contiguous U.S. (48 States) | FREE Standard Shipping on all products. |
| Alaska, Hawaii, U.S. Protectorates, APO/FPO, P.O. Boxes | Standard shipping fees apply. Calculated at checkout. |
10. Which carriers do you use?
We partner with several reliable logistics providers, including USPS, Uniuni, GOFO Express, and Easy, to deliver your parcels. The carrier is assigned based on efficiency and destination.
11. What is your return & refund policy?
Rucheng County Song Qinghua Trading Co., Ltd. offers a customer-friendly return policy.
| Policy | Details |
|---|---|
| Return Window | 14 days from the date of delivery. |
| Condition | Items must be unused, in original packaging with all tags attached. |
| Refund Method | Refund will be issued to the original payment method. |
| Refund Processing Time | Within 7 business days after we receive and inspect the return. (Actual credit posting time depends on your card issuer's policy.) |
| Return Shipping Cost | The customer is responsible for the return shipping fee, unless the return is due to our error (e.g., wrong or defective item). |
12. How do I start a return?
Please email us at service@nexorivp.com with your order number and reason for return. We will guide you through the return authorization and process.
13. Do you offer Cash on Delivery (COD)?
No, we do not support Cash on Delivery as a payment option. All orders must be paid online during checkout.
14. I received a damaged/defective/wrong item. What should I do?
We apologize for the inconvenience. Please contact our support team at service@nexorivp.com within 48 hours of delivery, providing your order number and photos of the product and its packaging. We will arrange a replacement or refund promptly.
Key Store Policies Summary
| Policy Area | Summary |
|---|---|
| Accepted Payment Methods | American Express, MasterCard, Visa, PayPal, PayPal Checkout, Klarna. |
| Order Processing | 1-2 business days. |
| Shipping & Delivery | Free to contiguous 48 states. Delivery in 12-15 business days. |
| Returns & Refunds | 14-day hassle-free return. Refund to original payment method in up to 7 days. |
| COD (Cash on Delivery) | Not Supported. |
- Company: Rucheng County Song Qinghua Trading Co., Ltd.
- Business Address: Room B387, 4th Floor, Building 8, Xiangyuegan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
- Customer Service Email: service@nexorivp.com
- Contact Phone: 19245767154
