Contact Us
Last Updated: 2026/01/29
Get in Touch with Rucheng County Song Qinghua Trading Co., Ltd.
Welcome to the nexorivp Customer Support page! At Rucheng County Song Qinghua Trading Co., Ltd., we are dedicated to providing you with a seamless shopping experience. Whether you have a question about your order, our products, or need assistance, we’re here to help. 📞✉️
Please find the best way to reach us below. We’ve organized our contact options to ensure you get the fastest and most appropriate support.
📞 Contact Channels & Response Times
To serve you efficiently, please use the following channels based on your inquiry type.
| Inquiry Type | Recommended Contact Method | Expected Response Time / Hours |
|---|---|---|
|
Order Status & Shipping (Destined for the US) Product Questions (General Merchandise/Department Store Items) Returns & Exchanges Website Feedback |
Email: service@nexorivp.com | Within 48 hours on business days |
| Urgent Support | Phone: 19245767154 | Mon-Fri, 9 AM - 6 PM (Excluding statutory holidays). Voicemail available after hours. |
Business Days: Monday through Friday, excluding public holidays.
🔒 Important Legal & Privacy Information
By contacting us, you acknowledge and agree to the following:
-
All communication should be respectful and pertain to legitimate customer service matters.
-
The information you provide (e.g., order number, email) will only be used to address your specific inquiry and is handled in accordance with our Privacy Policy.
-
We are not liable for delays in response due to incorrect contact information provided by you or circumstances beyond our reasonable control.
-
This contact page is for customer service purposes only. Proposals or solicitations sent through these channels will not be considered.
For more details, please review our Terms of Service and Privacy Policy.
📍 Our Headquarters
Rucheng County Song Qinghua Trading Co., Ltd.
Address: Room B387, 4th Floor, Building 8, Xiangyuegan Border (Rucheng) Trade and Logistics Park, Tuqiao Town, Rucheng County, Chenzhou City, Hunan Province
Primary Customer Service Email: service@nexorivp.com
Thank you for choosingnexorivp. We value your business!
